Returns & Exchanges
We are always here to help! If you have any concerns or queries please get in touch with us through the contact form below or email on firstname.lastname@example.org
How Does It Work?
Full refunds or exchanges are offered on non-sale items within 21 days of purchase from physical locations or within 21 days that tracking indicates the order has been delivered. Refunds (minus shipping & taxes) will be credited to the original payment method used for the purchase.
For all returns or exchanges:
- Items must not be washed, worn or damaged.
- All original tags must be attached
- You must present a valid receipt
Sales & discount items are not eligible for refunds or exchanges.
You can notify us via email at email@example.com
Suppose the item does not work out for you. You can notify us via email at firstname.lastname@example.org
You can return the product in its original condition within 21 days of receipt for a coupon towards another purchase in our store. The buyer is responsible for the cost of return.
The coupon will equal the purchase price minus the shipping fees and taxes. The buyer cannot use it to buy a lower value product. If the buyer uses it to purchase an item higher in value, the difference must be paid.
Shipping fees, if applicable, will be re-levied on the exchange.
If the product returned to us is damaged, we reserve the right to refuse the exchange.
Delayed, Damaged or Lost Orders
We provide real-time tracking information on all our orders. If your order does not arrive by the estimated delivery time, you can contact us via email. We will do our best to locate the parcel for you and extend your time for refunds or exchanges.
Should your order arrive damaged, kindly take photos alongside the receipt and email them to us. We will send you a return label to ship the items back to us and immediately send you a new order with brand new products.
If the shipping carrier loses your package, we will ship a new order out immediately and offer a gift card for future purchases to make up for the inconvenience.